Refund and Returns Policy
Vogue EleganceSavings — Simple Returns, Elegant Service
1. Return Window
We accept returns within 30 days of delivery for most items. Products must be:
-
Unused and in original condition
-
Packed in original box with inserts
-
Free of scratches, cracks, or installation damage
2. Items Ineligible for Return
-
Used or installed fixtures
-
Clearance or final-sale items
-
Custom color or made-to-order lamps
-
Items returned without packaging
3. How to Return
-
Email [email protected] with your order number and reason.
-
Attach clear photos for damaged or incorrect items.
-
Await return approval and instructions (typically within 48 hours).
4. Refund Processing
Approved returns will be:
-
Refunded to your original payment method
-
Processed within 5–7 business days of item receipt and inspection
Shipping fees are non-refundable unless the item was defective or sent in error.
5. Exchanges
We do not currently support automatic exchanges. Please return the item and place a new order for a different style or color.
6. Return Shipping
Unless due to product defect or warehouse error, return shipping is the customer’s responsibility.
We recommend:
-
A trackable courier
-
Careful repackaging to avoid transit damage
7. Damaged Upon Arrival
Received a light with broken glass, dents, or defects? Contact us within 72 hours with:
-
Order number
-
Photos of the damage
-
Preference for refund or replacement
📧 Email: [email protected]